Need help?
We’re here to help with our flagship advanced iOS universal apps — MemoVana and DreamerVana. Browse a topic below, or email us and we’ll get back as soon as we can.
Both apps are local-first — no MemoVana account to create or sign into. Most questions are answered in the topics and FAQ. For anything else, email is the reliable path.
Support categories
Help with capture, sync & Continuity, billing, MemoVana transcription, DreamerVana journaling, privacy, or bugs.
Getting started
Install MemoVana or DreamerVana on iPhone or iPad, grant permissions you need, and capture your first note or dream — no account signup required.
Read moreApp & data / Sync & Continuity
Content stays on your device by default. Optional Premium Continuity uses your private iCloud (CloudKit under your Apple ID) — never auto-enabled when you subscribe.
Read moreBilling
Premium is an Apple App Store subscription. Manage plans, renewals, and cancellations in iOS Settings → Subscriptions.
Read moreTranscription (MemoVana)
Microphone and Speech Recognition, missing text, noisy audio, or recognition quality when capturing voice notes.
Read moreDream journal & patterns
Dream entries, interpretations, symbols, and Ask in DreamerVana — reflective journaling aids, not medical or diagnostic advice.
Read moreVault & Face ID
Optional biometrics to gate Vault browsing, and per-dream locks so sensitive entries stay out of ordinary lists.
Read moreSleep context (HealthKit)
Optional Apple Health sleep charts in DreamerVana for context only — not sleep↔dream coaching or medical claims.
Read morePrivacy
How MemoVana and DreamerVana handle on-device data, optional Continuity, and purchases.
Read Privacy PolicyBug reports
Tell us which app, device, and iOS version, plus what went wrong so we can investigate.
Contact supportCommon questions
How do I recover notes or dreams?
Content is stored on your device by default. If you enabled Premium Continuity, data syncs to your private iCloud container under your Apple ID — open the same app on a device signed into that Apple ID with Continuity on, and allow time for CloudKit to restore. Uninstalling removes local data on that device; Continuity data may remain in iCloud until you remove it via Apple’s tools or in-app delete/sync controls. We do not hold a MemoVana “account” with your notes or dreams on our servers.
Why is MemoVana transcription inaccurate?
Accuracy depends on audio quality, background noise, microphone distance, and speech clarity. Try a quieter environment, hold the device closer, and confirm Microphone and Speech Recognition are allowed in iOS Settings. On-device enrichment (when available) does not replace clear capture.
How do I manage or cancel Premium?
Premium is billed through Apple. On your iPhone or iPad: Settings → [Your Name] → Subscriptions, then choose MemoVana or DreamerVana. Trials, renewals, and refunds follow Apple’s App Store policies — we do not charge cards directly.
Can I use MemoVana or DreamerVana offline?
Yes for core capture and on-device content — voice notes, dream entries, and local browsing work without a network when permissions allow. Optional Continuity sync and some system services need connectivity. Continuity is never required for day-to-day local use.
Do I need a MemoVana account?
No. Neither app requires creating a MemoVana account or password on our servers. Sign-in for Continuity is your Apple ID via iCloud when you opt in to Premium sync.
How do DreamerVana interpretations and patterns work?
Interpretations, symbols, and Ask are reflective journaling aids on your device. They are not medical, psychological, or diagnostic advice. Patterns summarize themes you recorded — use them as personal reflection, not clinical guidance.
How does Vault / Face ID work in DreamerVana?
Optional Face ID (or device biometrics) can gate Vault browsing. Per-dream lock keeps sensitive entries out of ordinary lists. Biometric preferences may stay device-local even when Continuity is on — see in-app Sync / Continuity help.
What does HealthKit sleep access do?
If you enable Apple Health / HealthKit in DreamerVana, sleep data is read for chart context only. It is not used for sleep↔dream coaching or any medical claim. You can revoke Health access anytime in iOS Settings.
Send us a message
Email is the reliable channel today. The form below is structured for Divi / Contact Form 7 wiring — until that is connected, use mailto.
Prefer email? support@memovana.com — include which app (MemoVana or DreamerVana), device, and iOS version.